Each resident complaint becomes a work order.
For building operators and the management offices that take residents' complaints in English or Korean.
Proof of conceptas of With Comprehensive Holdings
The building office gets the work order.
The office sees each complaint next to the tasks it started.
- Channel (chat · voice)
- Unit · location
- Complaint
- Work order
- Notice
- Billing task
Property OS files each complaint, then hands over.
What it does
- Takes complaints by chat and by phone.
- Adds a notice or a billing task when needed.
- Shows each complaint, intake to task, on one screen.
What goes to a person
- Your team does repairs and site visits.
- Billing decisions stay with your staff.
- Anything to agree with a resident goes to a person.
What to check before booking.
Specification
- Languages
- English · Korean
- Integrations
- Work orders · notices · billing · CRM integration
- Deployment
- Cloud · on-premises reviewed in the working session
- Data handling
- Recording and retention set per deployment
Price
At proof-of-concept stage there is no public price list; pilot pricing is on request. These set it.
- Buildings
- Call volume
- CRM integration
Questions
How do residents reach Property OS?
By chat or by phone. Whichever way a complaint comes in, it is filed as a work order, and it can lead on to a notice or a billing task. Your building team sees all of it in one command center, from intake to the task it produced.
Does Property OS fix things?
No. Property OS takes the complaint and turns it into a work order, a notice or a billing task. Repairs and site visits stay with your building team; billing and anything that needs agreeing with a resident stay with your staff.
How far along is Property OS?
It is in a proof of concept with Comprehensive Holdings, a building operator. When it ends, this page will say what was tested and what came out of it, with dates. Until then we publish no figures or testimonials.
Which languages does it take?
English and Korean. Residents can raise a complaint in either language. Recognition accuracy and response latency for each language will be published with their dates once they are measured.
What does Property OS cost?
It is at proof-of-concept stage, so there is no public price list. Pilot pricing is available on request. Three things set it: the number of buildings, call volume and the CRM integration. We confirm those in a working session, then send a pilot quote.